Making Healthcare Accessible, Affordable, Accountable

We Simplify, Standardise and Synergise processes in the ecosystem, allowing Healthcare to be delivered more Efficiently, Effectively, and creating a better Experience for everyone involved.

The future of Healthcare is here

Our Tech Solutions

Multi-sided solutions that connect all key stakeholders in the healthcare ecosystem.

  • PAYORS
  • PROVIDERS
  • SPECIALISTS

Product 1

Patient Concierge

Improve your policyholders’ experience

Guide your policyholders in their care journey by using our specialist recommendation, appointment scheduling and patient registration solution.

Capture valuable insights

Track population health of your policyholders – from demographic profiles, disease trends, claims amounts to top hospitals/doctors/specialties selected.

Product 2

Digital Pre-Authorisation

Capture data in a digital, structured format

Our smart, digital form has international diagnosis codes and localised procedure codes embedded, allowing for real-time benchmarking of length of stay, cost breakdowns and other key data points. 

Automate claims assessment 

Our AI capabilities are able to assess the appropriateness of care and costs and recommend cases for approval or rejection. 

Product 3

Case Management

Get regular updates throughout admission

Stay informed on a case by receiving daily updates from providers/specialists on clinical progress and bill size.

Detect deviations from expected care path

Monitor care pathways and mine deviations from expected care workflows via our audit functionalities.

Product 4

Final Bill and Claims Adjudication

Expedite patient discharge 

Automate exclusion and pre-existing conditions checks, and deviation from pre-authorisation. Upon detection of deviation by our decision-support AI brain, appropriateness of care will be checked.

Manage claims submissions & payouts effortlessly

Utilise our solution to track all claims submissions and payouts to different providers effortlessly. Queries and supporting documents requested by claims assessors can be made via the solution, allowing for easy tracing.

Product 1

Patient Channel Management

Improve patient experience

Allow patients to self-serve using our specialist recommendation, appointment scheduling and patient registration solution.

Capture valuable patient insights

Track any metric you need – from source channel performance, demographic profiles, disease trends to top doctors/specialties requested.

Product 2

Queue & Flow Optimisation System

Minimise patient waiting time & improve capacity utilisation

Chart patient pathways and cue patients to service stations via our dynamic load-levelling solution. This results in shorter patient waiting times and enhanced patient satisfaction.

Track patient journey from walk-in to check-out

Gain visibility into the patient journey via an interface for Management to track productivity and service turnaround times in key departments.

Product 3

Admission Digitisation

Improve productivity for your doctors and staff

We digitise, consolidate and process both hospital admissions and/or pre-authorisation forms in a single interface.

Manage claims submissions & payouts effortlessly

Utilise our solution to track all claims submissions and payouts from different payors effortlessly. Queries and supporting documents requested by claims assessors can be made via the solution, allowing for easy tracing.

Product 1

Patient Channel Management

Improve patient experience

Allow patients to better discover you and understand your area of specialty. They can self-serve with our appointment scheduling and patient registration solution.

Capture valuable patient insights

Track any metric you need – from source channel performance, demographic profiles to disease trends.

Product 2

Claims Submission and Track Payouts

Manage claims submissions effortlessly

Utilise our solution to track all claims submissions for different payors effortlessly. Queries and supporting documents requested by claims assessors can be made via the solution, allowing for easy tracing.

Expedite claims payouts 

Automation of claims adjudication will help expedite claims assessment and payouts. 

You can Access Our Solution Via

White Label API

Looking to integrate with your existing systems? Use our API set and customise our capabilities for your business.

Web Access Application

No developer, no problem. Smarter Health’s out-of-the-box solutions make it easy to get started today.

Our Core Values

These are the values that serve as our North Star.

S

Simplicity. Our approach to Healthcare and to doing business is one and the same: Cut out waste, remove complexity and make everything from products, services to processes easy-to-use.

M

Mastery. We are in command of what we do. We possess the knowledge and experience to deliver at the highest quality, while being committed to continual, lifelong learning.

A

Accountability. We strive to honor commitments we have made – to stakeholders, to customers, to patients, and to our teammates.

R

Respect. We recognise that no individual is more important than anyone else, and no individual’s time is more valuable. We strive to create a working environment in which trust, transparency and respect thrives.

T

Teamwork. We appreciate that we are the sum of our collective talent. With offices across different geographies, we believe our diversity and perspectives help us achieve collaborative results.

Why Now?

Solving the Healthcare Cost Crisis

Globally, annual healthcare inflation has been averaging 10% to 15% for the last decade. If this continues, healthcare will be made unaffordable. The cost crisis needs to be addressed, now.

Technology is the key. We endeavour to lower overall healthcare cost through process automation, and utilise technology to make healthcare more accessible and transparent to all.

Leadership

Liaw Yit Ming

CHIEF EXECUTIVE OFFICER

Previously Head of Strategic Planning and Business Development for IHH Healthcare Berhad (largest healthcare group in APAC). Provided leadership in the formulation of short and long term growth strategies for IHH Group.

Strong track record in M&As:

  • Parkway Group Healthcare (2010) – USD2.6 bn
  • Acibadem Hospital (2011) – USD1.36 bn
  • IHH IPO (2012) – USD2.2 bn

Dr Lee Hong Huei

CHIEF OPERATIONS OFFICER

Physician by training. General practitioner with special interest in Occupational Medicine. 18 years of healthcare management experience.

  • Head of Southeast Asia, Parkway Group
  • CEO, Mount Elizabeth Novena Hospital
  • CEO, Mount Elizabeth Orchard Hospital
  • CEO, Gleneagles Hospital Singapore
  • CEO, Parkway Laboratories
  • CEO, Parkway Shenton

Choy Shook Yee

CHIEF STRATEGY OFFICER

More than a decade of professional experience across Healthcare, Insurance and Pharma Industry.

  • Chief Officer, AIA Health Services Malaysia
  • Chair of Joint Technical Committee for LIAM, PIAM, MTA
  • CEO, Parkway East Hospital
  • COO, Mount Elizabeth Novena Hospital
  • Head of Ctr of Excellence, Pantai Hospital Kuala Lumpur
  • Strategic Planning & Business Development, Pantai Holdings
  • Management Consultant, Accenture & Deloitte Consulting
  • Sales, Oncology Division, Sanofi Aventis
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CUMULATIVE YEARS OF EXPERIENCE
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COUNTRIES
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Founded

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Partners

Singapore

Malaysia

Indonesia

Get In Touch

Reach out and our team will help you find the right solution for your business